Vision, Mission & CORE Values
Vision
Become the number one corporation in Vietnam in connecting trade and investment between China, Taiwan, Japan and Vietnam market.
Mission
SMP GROUP was established on the solid foundation of trade and investment operations, and a team of leaders and experts with extensive experience in the international market.
That is a valuable source for SMP GROUP – a young enterprise determined to pursue 2 powerful missions:
+ Becoming the leading prestigious commercial hub in the supplying chain between Vietnam and Asian & European markets.
+ Becoming the leading reputable consultant for investors wishing to invest or receive investment in Vietnam and Asian & European.
Core Values: quality - prestige - professionalism
Core values are always instilled in each of employees at SMP GROUP and are also our operation statement.
CORE VALUES 1: QUALITY
QUALITY ranks first among the three core values of SMP GROUP. Any part in the chain of operations and services of SMP GROUP must be put quality on first.
SMP GROUP continuously strengthens internal quality as the foundation for operations and constantly improves service quality in all aspects to serve customers and cooperate effectively with all partners.
Specifically, SMP GROUP focuses on 3 management aspects towards the core value QUALITY:
1️. Human resource Management & Training: Employees at SMP GROUP always keep the spirit of learning, discipline and effort at work. We invite industry-leading experts to share and train employees not only in the areas that SMP GROUP does business, but also soft skills, handling skills with customers, partners and competitive enterprises.
2️. System Administration and Technology: SMP GROUP has huge data systems and engages with customers through digital platforms. Hence, we can effectively serve customers anytime, anywhere.
3️. Process Management and Policy: SMP GROUP has implemented strict working procedures for each department in the company such as purchasing process, customer care process, shipping process, complaint resolution process, etc. to ensure consistency of action and close coordination across departments. In terms of policy, SMP GROUP aims to be sustainable in ensuring the interests of customers and at the same time to be flexible when there are market changes.
CORE VALUE 2: PRESTIGE
SMP GROUP has built up its PRESTIGE core value on 3 pillars:
1️. Confidence, as SMP GROUP has full capacity to provide the best and most comprehensive services.
2️. Responsibility, as SMP GROUP always attaches great importance to the word TÍN (TRUST), we believe that every customer, every order, whether an individual or a business, is a vital factor for the development of SMP GROUP and always serves with all of its enthusiasm.
3️. Market sensitivity, as SMP GROUP aims to connect trade and investment, therefore, understanding the changing domestic and international markets as well as the factors affecting the market is one of the prerequisites for success.
core value 3: professionalism
“Professionalism is knowing how to do it, when to do it, and doing it”. At each time, each project, SMP GROUP always has to well answer 3 questions:
1️. What do our customers and partners need? So that we can serve and cooperate more effectively, to ensure our customers’ peace of mind and sustainability of the partnership.
2️. What does the market need? So that we can build a smart business and investment strategy, “hit” the market demands and better adapt to the ever-changing situations.
3️. What is the capacity of the parties? So that we can utilize the necessary resources, maximize our strengths while overcoming weaknesses.
These are 3 important bases for SMP GROUP to outline main strategies and open the door to successful business and investment.
Vision, Mission& Core Values
Work Environment
Human Resource
